Our designated inbound call handling facility is designed to provide our clients with a seamless extension to their own business.
BCC Marketing Services Ltd currently provide a range of services to a client base representing a broad range of industry sectors. These services are provided through a bureau-based facility, with teams of agents, specializing in different call types. Our teams work together in order to provide clients with high quality, cost effective solutions.
Any of BCC's Inbound & Call Handling Services can be provided as a total solution, as an overflow facility for a client's own in- house call centre or as an out of hours service. In the case of the last two options, BCC telemarketing operators will answer your phone calls when you are unable to.
Our inbound call centre is supported by an IVR facility which allows for the intelligent routing of calls, in call message broadcast and basic data capture. Messages that are left on a client's dedicated voice box are regularly transcribed onto that client's database or contact is made where necessary
