Our designated inbound call handling facility is designed to provide our clients with a seamless extension to their own business.
We currently provide a range of services to clients who cover a broad range of industry sectors. These services are provided through a bureau based facility, with teams of agents, specializing in different call types, working together to provide our clients with a high quality, cost effective solution.
Any of these services can be provided as a total solution, as an overflow facility for your own in house call centre, or as an out of hours service. In the case of the last two options, we answer your calls when you cannot.
Our inbound centre is supported by an IVR facility which allows for intelligent routing of calls, in call message broadcast and basic data capture. All messages left on each client's dedicated voice box are regularly transcribed onto the client's database or contact is made where necessary.
