A Telemarketing Call Centre without an IT Capability is like a horse without a carriage and, of course, we have the capabilities clients would expect and demand. All of our operators are fully trained to operate BCC's bespoke data capture software that is centred on Microsoft Access and provides a level of flexibility second to none in the Call Centre business.
BCC call centre operators can dial direct from screen over ISDN lines ensuring utilisation of the latest digital technology and we are planning for a camera connect ability which will allow your clients to see, as well as hear, our operators thus adding even more credibility to the service we offer.
BCC fully utilises the Post Office Address File online ensuring immediate and accurate address verification with all our "direct to screen" projects.
We offer a web and email service in order to interact with the Telesales and Telemarketing campaigns of our clients. Finally, we operate a fully integrated audio-visual electronic supervisory overlay in order to ensure, not only high quality output and complete customer satisfaction, but a degree of "on the job" project development, equaling any in the Telemarketing and Call Centre industry. In other words, BCC offers an IT capability that is more comprehensive than our clients might expect or demand.
