Quality Control, which lies at the heart of BCC's telemarketing business, is primarily about getting the small things right and thereafter checking to ensure that you have succeeded.
BCC's desire to provide the highest levels of call centre quality for our customers was the prime motivator behind our embarking upon, and successfully concluding, the lengthy process that resulted in obtaining registration as an ISN 9002 company in 1998. This desire to continually achieve quality is built in to every area of BCC's day to day work.
A telemarketing training manual is presented to all our operators when they join our company and acts as a guide to best practice throughout their career with BCC Marketing Services.
The BCC training department, under the control of our Training Manager, not only ensures that best practice underwrites our initial training programme but is also constantly developed "on the job" thereafter.
Each of our operators is quality controlled daily by supervisors using our electronic audio visual supervisory overlay, allowing us to check that every facet of our clients projects are being carried out as they require.
Thereafter, each completed data capture form is individually reviewed. If necessary it is re-called, by a Quality Control Supervisor, working independently from the operations floor. This ensures both accuracy and quality before data is dispatched to our clients.
Quality is the hallmark of our work and underpins our guarantee to our clients
